Contact form
What you should know
Last updated: 8 November 2026.
Who is responsible for the data
The data controller is MEX INNOVATIONS S.R.L., IDNO 1026023147527, 8 Moscova Blvd., Chișinău, Republic of Moldova. You can write to us at [email protected].
What data we collect
Only what you send us through the “Request a call” form: your name, phone number and, if you fill it in, your message. Together with the request we store the page it was sent from, the page language, and the date and time.
To prevent mass submissions, we keep a cryptographic fingerprint (hash) of the IP address, not the address itself.
Apart from the form, visits to the site are only counted, anonymously (see “Cookies and statistics”).
Why we use it
To call you and discuss your request, whether it concerns equipment and materials or a 3D printing project. The legal basis is your own request: you asked us to contact you before a possible order. We do not use the data for advertising or promotional messages, and we do not sell it.
Spam protection
The form uses Cloudflare Turnstile, a service that checks whether a request is sent by a person rather than a bot. For this, Cloudflare receives technical data about the connection and the browser, such as the IP address.
Where the data is stored
The site, the form and the request database are hosted by Cloudflare, which processes them on our behalf; Cloudflare’s servers may also be located outside the Republic of Moldova. Each new request is also sent to us by email at [email protected].
How long we keep it
We need the IP fingerprint for only a few minutes to limit submissions, so we delete it after one day. Requests are deleted automatically from the database after 12 months. If you write to us, we will delete them sooner, including the email we received.
Cookies and statistics
We do not use cookies. To know how many visits the site gets, we use Cloudflare Web Analytics: the service does not set cookies and does not identify you; it counts page views, the referring source, browser and device type, operating system, country and loading speed.
Your rights
You can find out at any time what data we hold about you and ask us to correct it, delete it or stop using it: write to us at [email protected].
We process personal data in accordance with Law No. 195/2024 on the protection of personal data (Republic of Moldova). If you are not satisfied with our reply, you can contact the National Center for Personal Data Protection.